The earliest version I have on my machine is Elements 10. (There is no need to make any purchase.) I have a vague impression that the Cloud application is being used to authenticate licensing for older versions, rather than older servers that were used for that purpose. In the meantime, although this may sound strange, try installing the Creative Cloud desktop application. Since we are seeing a number of users who are having similar problems to you, I am going to reach out to Adobe to get some official word about it.
It will certainly not install if you are still using a 32 bit operating system. In any event, if you are still using an older OS, Elements 2022 may not install on it. See screenshots, read the latest customer reviews, and compare ratings for Adobe Photoshop Elements 2018. You can find Elements 2018 on sale for 70 at multiple online retailers. Download this app from Microsoft Store for Windows 10. But you think that Adobe should still be supporting software that was released 13 years ago? Did you also think that Windows XP and Windows 7 would be one time purchases? Adobe’s got a sale on Photoshop Elements 2018 right now, just in time to spruce up your photo game for the holidays. Microsoft stopped supporting that version over two years ago. Windows 7 came out later in the year, I believe. At the time you purchased Elements 7, thirteen years ago, Windows XP would have been the latest version. I am also curious about what OS you are using. However, after collaborating with his brother John Knoll, the two began adding features that made it possible to process digital image files. It was a simple program to showcase grayscale images on a black-and-white monitor. In 1987, Thomas Knoll developed a pixel imaging program called Display. Is it possible that you did a find and replace text that changed the version number in the chat, and you were really offered to update to Elements 2022, the current version. Today we celebrate Adobe Photoshops 25th anniversary. I see that you have redacted your personal information from the chat text. But as far as I know, Adobe is not selling Elements 2019 anymore because that version is three years old. What region of the world are you located in? Each of the Adobe chat representatives make reference to Elements 2019.